Data Protection

RWE Gas Storage West on Data Protection

We would like to thank you for your interest in our company. We respect your privacy and are committed to protecting it through our privacy practices as described in this Policy. For this purpose, we have taken technical and organizational measures to ensure that the relevant laws are observed. Below you will find out what information we collect and how we handle it.

For the here presented website content is responsible RWE Gas Storage West GmbH.

RWE Gas Storage West GmbH
RWE Platz 4
45141 Essen

E-Mail to RWE Gas Storage West GmbH

If you have any questions about data privacy at the RWE Group, please contact the data privacy officer at: 

RWE Aktiengesellschaft
Data privacy officer
RWE Platz 1
45141 Essen

E-Mail to

Personal data

You decide whether or not you want to disclose your personal data to us, for example in the context of a registration, contact request or similar. We generally use your personal information to respond to your query, process your order, or provide you with access to specific information or offers. 

Within your registration, contact, etc. you could provide your personal data on a voluntary basis. In this context it could be necessary to pass your data to another group company.  A delivery to a third and RWE group external party will not be done except your request or the requested service/product require this delivery explicitly. This will be indicated to you at the appropriate place. If required, you could provide your personal data via applications which are connected to our website (e.g. contact forms or services, which require a User-Account). Conditions that differ from this data protection declaration may apply to the use of these applications. If that is the case, we will explicitly inform you with additional privacy clauses. The aforementioned data which are relevant to fulfil a contact with you as contact owner are processed pursuant to article 6 paragraph 1b GDPR. Pursuant to article 6 paragraph 1 a GDPR we collect the consent of people affected for the processing of personal data.

General information

As you visit our website or retrieve a file, information about this process is stored in a log file on our Web server. This information is not personally identifiable – apart from the IP address. We are therefore unable to trace which user accessed which data. This means that when a user accesses our website, data is automatically collected and stored that your browser transmits to us. 
This includes:

  • the domain name of the website you came from
  • the pages you have visited on our website
  • names of the files retrieved
  • date and time of a retrieval
  • name of your Internet Service Provider
  • as well as operating system and browser version of your PC (if applicable)
  • Hostname of the accessing computer  
  • language settings 

This data is collected for security and statistical purposes and to optimise the quality of our website. These data are not allocated to specific persons and are not merged with other data sources. The data is stored for 6 months and then deleted. Your data is not disclosed to third parties. Merely through order of responsible national authorities we can be obligated in individual cases to publish personal data, if this should be necessary for averting danger, criminal prosecution or for other legally regulated reasons.

IP addresses

When using our websites, we deliberately refrain from logging IP addresses in plain text. Your IP address will be pseudonymised by us before it is stored in our web server log file in a data protection-compliant procedure. The pseudonymised IP addresses are used by us, for example, to recognise and counteract attacks or to compile web statistics.

Web analysis and web optimization through cookies and tracking pixels

We use cookies and tracking technologies on our websites. These serve the purpose of optimising our websites, improving services and marketing our products. The technologies used, and their functions are as follows.

When you visit one of our websites, we place information on your computer in the form of cookies, which we automatically recognise the next time you visit our site. Cookies are text files that are stored in the Internet browser on the user’s computer system. Whenever a user accesses a website, a cookie can be stored on the operating system of the user. That cookie contains a definitive series of characters which enables unique identification of that browser the next time it accesses the website.

The use of cookies helps us to offer you unrestricted use of our website. They allow us to make your visit to our site as convenient as possible. For instance, cookies enable us to adapt a website to your personal interests or store your user name to prevent you having to re-enter it every time you visit.

We also apply tracking pixels on our websites. Tracking pixels are small graphics on websites that enable log-in data to be recorded and analysed. When a user visits the website, these tracking pixels write information on the cookie file within the user’s browser. By using pixels, we are able to offer you targeted information and content.

On our websites, you have the option of viewing and editing our cookie and pixel settings here. However, please be aware that some technically essential cookies and pixels have to be used in order to maintain the functionality of our websites.

For the deployment and use of cookies, we also use order processors pursuant to Art. 4 no. 8 of the GDPR. The processors may also receive access to your personal data that are captured and processes using cookies and pixels. You will find a detailed overview of these data here.

You will find an overview of the cookies and pixels used on our websites, the data processed in each case and the relevant recipients right here.

RWE Gas Storage West uses cookies and pixels of the following categories:

Google Maps

Our website also includes embedded map content from Google LLC’s Google Maps service via an API. To be able to display this content in your browser, Google must receive your IP address and location data, since it would otherwise be unable to deliver this embedded content. The IP will be send to a Google Server in the US. When you visit our website, you will be informed in our so-called cookie banner about the use of Google Maps by referring to this data protection information. If you consent to the processing, click on this cookie category and thereby give your consent as a legal basis in accordance with Art. 6 para 1 lit. a) GDPR. In accordance with Art. 49 para 1 lit a GDPR you also give your consent to your data being processed in the USA. The USA is considered by the European Court of Justice to be a country with an inadequate level of data protection according to EU standards. In particular, there is a risk that your data may be processed by US authorities for control and monitoring purposes, probably without the possibility of legal recourse.

The provider of this service is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The parent company is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Further information on data processing by Google is may be found in Google’s Privacy Policy. If you would like to review or revoke your consent please check here


Children should not submit personal information to RWE Gas Storage West websites without the consent of the parent or guardian. RWE Gas Storage West encourages all parents and guardians to instruct their children in the safe and responsible use of personal data on the Internet. In any event, RWE Gas Storage West will not knowingly collect, use, or otherwise disclose personally identifiable information about children in any way.


RWE Gas Storage West takes precautions to ensure the security of your personal information. Your data is conscientiously protected against loss, destruction, falsification, manipulation and unauthorized access or disclosure.

Links to other websites

The RWE Gas Storage West websites contain links to other websites. As the provider of our websites, we are solely responsible for the content of our own online presence. From these own contents, the contents created by other providers are to be differentiated, for which we take no responsibility and do not adopt their contents. We have no control over the fact that the linked website operators comply with the relevant data protection regulations. This Privacy Policy does not apply to websites of other providers, even if they are accessed via links on the website. Therefore, please observe the respective provisions of the other providers for data protection. Therefore, we cannot assume any liability for these external contents. If you find a relevant violation, we thank you for your reference. We will then remove the link if necessary after examination.

Sending of newsletters

We offer you the option of subscribing to our newsletters on our website. If you have given your consent to receive the respective newsletter, we use your e-mail address and, we use your e-mail address as well as your first name and surname to send (customised where possible) information about the RWE Gas Storage West. We store and process these data for the purpose of sending the newsletter. 

Newsletters contain information about RWE Gas Storage West. The current newsletters are especially as follows:

  • Newsletter In dialogue – general information about RWE Gas Storage West
  • Newsletter Auctions 
  • Newsletter Maintenance/REMIT

The legal basis for the aforementioned data processing is your consent in accordance with Article 6 Para 1 lit. a) of the GDPR. 

We use the double opt-in procedure to ensure that no errors are made when the e-mail address is entered. Once you have entered your e-mail address in the registration field we will send you a confirmation link. Your e-mail address will only be saved in our mailing list after you have clicked on this confirmation link. 

You can revoke your consent to receiving the relevant newsletter with future effect at any time, e.g. by unsubscribing from the newsletter on our website. You can find the link to the unsubscription page at the end of each newsletter. The lawfulness of the processing of your personal data remains unaffected by revocation up until the time of revocation.

If external processors are appointed to send the newsletter, they shall be bound by contract in accordance with Article 28 of the GDPR.

Options of making contact

RWE Gas Storage West processes your personal data for the purpose of making contact with you. You have the option of contact us via the contact details provided on our websites.

When you contact us via mail or phone, the personal details voluntarily supplied by you are saved. They are stored for the purpose of processing your enquiry, contacting you or, with your consent, used for marketing purposes. 

Your personal data will be automatically deleted 1 year after your contact request has been answered and there is no further burden of proof or statutory requirement to retain the information. 

Third parties and contracted agencies

Your personal data will also be used by other companies contracted to undertake work for RWE Gas Storage West ("contracted agencies"). This may include both companies within the RWE Group and external companies. This includes in particular IT-service provider. 

The contracted agencies have been commissioned by RWE Gas Storage West to undertake the work and are obliged to observe the same data protection and data security standards as RWE Gas Storage West. This obligation includes the stipulation that such service providers only receive the data required to carry out the contracted work in each case.

Questions and Annotations 

As a user of our website you have the right to receive information about your saved personal data and the reason of the data process in case any personal data is collected through the website. In case of personal data collection, you can have your collected personal data corrected, blocked or deleted. For these purposes or if you have any questions or comments concerning the data privacy of RWE Gas Storage West you are welcome to contact us citing the reference ‘data privacy RWE Gas Storage West’ under


You have the right to object at any time to the processing of your data based on a balancing of interests or in the public interest if there are reasons for doing so which arise from your particular situation. This also applies to profiling based on this provision.

If you file an objection, we will no longer process your personal data unless we can prove imperative grounds for processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims.

The objection can be made without form and should be addressed as far as possible to:

RWE Gas Storage West GmbH, RWE Platz 2 (for Hollestraße 7a), 45141 Essen, T +49 201 5752 or directly to our sales team.

Furthermore, you have the right to complain to a supervisory authority. You are free to contact the competent supervisory authority of the State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia (Postfach 20 04 44 in 40102 Düsseldorf) on data protection issues.

The further development of the Internet also affects our data protection strategy. Changes will be announced in good time on this page.


RWE Gas Storage West 2020, Essen

(The above text is a translation from the German. In case of legal dispute, the German original shall apply)